It is a free and easy-to-use mobile app designed to work with your iPhone or Android. The app makes it easy to apply for a loan, access your existing loan account information, reach out to our customer service, access different ways to submit your monthly payment and more.
To install it, you must download the most recent version of the mobile app directly from your mobile device by going to the Apple or Google Play store.
You can also download the mobile app by going to https://islandfinancetrinidad.com/mobile-app from the web browser on your mobile device and choosing a download option.
Click the appropriate graphic for your mobile device.
As we enhance the mobile app, we will periodically release new features and updates. Refer to your mobile notifications either from MyLoan, the Apple Store or Google Play for updates.
No. Our mobile app is completely free to download and install.
Everyone. If you have not registered to use our mobile app, go to your mobile device’s store, and download the mobile app. If you are interested in applying for a loan, you can register and apply using our mobile app. If you are an existing customer, you can link your account and access your information.
If you have an iPhone, you should use the following:
• iPhone running iOS 11 mobile operating system or later
• The latest version of the mobile app for iOS
• The app must be downloaded from the Apple Store to be installed on your device
If you have an Android, you should use the following:
• Android device running 9.0 mobile operating system (pie) or later
• The latest version of the mobile app for Android
• The app must be downloaded from the Google Play Store to be installed on your device
The mobile app is compatible with most devices. iOS and Android users of the mobile app must have the latest version installed for better performance and experience. If you use the mobile app with an earlier version of the app, it may not work as expected.
Launch the mobile app, select your country and “Register” from the opening screen to create your mobile app profile. You will need an email address to use this mobile app. To log into the mobile app, you will use your email address along with the password of your choice created when registering with the mobile app. As you enter your new password the mobile app validates if it meets the minimum requirements. Google Play users, when entering the date of birth, a calendar will pop up. To change the year, you need to click on the 1900 on the top left and you will see a dropdown with all years available.
During the registration process, you will receive a onetime unique validation code in the email address used for registration. Check your email address for this code and enter it in the mobile app to continue.
If you don’t receive the validation code within 3 minutes, you can click on the option “Resend a new Verification Code” from the mobile app. Check your spam folder if you don’t see the email in your inbox.
To use the mobile app, you will be required to create a password that meets the following requirements:
• At least 1 Upper Case
• At least 1 Lower Case
• At least 1 Number
• At least 1 Special Character ([email protected]#$%-_^&)
• At least 8 Characters
During the registration process, you have the option to associate your existing loan account with the mobile app. You must select Yes and enter the required information.
If your loan account is not associated during the registration process, you will be able to do it after the registration has been completed. To link your existing loan account, log into the mobile app and go to “My Account” from the main Dashboard or the 3 lines (hamburger) menu icon. Click on “Link your Account” and enter your ID information, Driver’s License or Passport. The loan account number is not required to associate your account with the mobile app.
If you have an existing loan account, it must be first associated in the mobile app by linking your existing account. To access your loan account information, click on “My Account” from the Dashboard or go to the 3 lines (hamburger) menu icon and select “My Account”. From “My Account”, you will see your loan contract date, original amount, monthly payment, next payment due date, overdue amount and account status (active, paid, bad debt).
If you are having issues linking your loan account, verify that your profile within the mobile app shows your correct name and birthday information. You can verify this information by going to “My Account” from the main Dashboard or the 3 lines (hamburger) menu icon. You will have the option to modify the information as needed.
You will be able to do the following:
• Register to access your loan account
• View and edit your app profile
• View your loan account information
• Apply for a loan or renew existing loan
• Check payment options
• View branch locations
• Access Company Website
• Customer Service
• View Loan Calculator
• Password Reset
• Receive notifications with special offers and payment reminders
Once you log into the mobile app, there are two ways to navigate within the app. You can click on the 3 lines (hamburger) menu icon and select any of the available options listed or simply click on any of the icons in your dashboard such as, Notifications, My Account, Apply, Loan Calculator, Locations, Customer Service, Payment Options or Website.
No. You will always view your most recent loan account information in our records.
You can log out at any time by going into the 3 lines (hamburger) menu icon and click on “Logout”. Also, by default, we will time out your session after 3 minutes of inactivity.
Yes, if you make or receive a call while logged into the mobile app, you will not be required to log in again if you return to the app within the default timeout period of 3 minutes of inactivity.
The information you see in the mobile app is shown in real-time, so it is always accurate. However, if you apply for a loan and have not received a response or lost your wireless connection, you could refresh the app if you log out and log back in.
You will receive a Pre-Approval and one representative will contact you to finish the application process.
There are different ways you can apply for a loan. Once you have downloaded and registered in the mobile app, you will have the option to apply for a loan by clicking on the option “Apply Now” from the opening screen or just from the Dashboard once you have logged into the mobile app. You also have the option to click “Loan Calculator”, select the desired loan amount you want to apply for and click “Start Your Application”.
You can click “Forgot My Password” from the opening screen. You will be asked to enter the email address used during the registration process.
A temporary password will be sent to your email address registered with the mobile app.
Use the temporary password to log back into the mobile app. Once you log in with the temporary password you will be asked to create a new password.
Click on the “Bell” icon on the top right of the screen, or on the menu option “Notifications” from the 3 lines (hamburger) menu icon within the app.
To receive alerts, make sure to enable the Notifications from MyLoan. Go to Settings on your phone, find MyLoan and enable notifications.
That is the status of your loan. If is active, paid or in bad debt.
Our customer’s privacy is very important to us. For information regarding your account, visit your branch of preference. You can contact us to 800-IFTT (4388) or text us to WhatsApp 483-8117 for list of locations and phone numbers.
Make sure your device is registered under Trinidad & Tobago, to see the app in your Google Play. For more information, you can contact us to 800-IFTT (4388) or text us to WhatsApp 483-8117.